Do you ship to my country? Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Emails are required for international orders. We will not send an international order without the correct email, address and contact phone number. First Class International shipping method is delivered through the postal services. First Class International shipping has no electronic tracking information. This method takes 1-2 weeks for delivery to Canada and Europe, and 2-3 weeks to Asia and Pacific and requires you to verify your mailing address if you are a first time customer.
Although First Class International has a low price, we cannot guarantee delivery or provide refunds when this shipping method is selected. We only offer it for your convenience if you find it to be a safe and reliable shipping method through your countries postal services. Because of this, the customer understands that he waives right for a customer signed "Proof of Delivery" to a verified or non-verified address in any merchant chargeback dispute. Customer accepts our shipment notification email with a delivery number as proof of delivery and the final determination as to whether customer received the product. Our shipment email with delivery number constitutes acceptance of free and clear delivery to the customer. The delivery number is not a tracking number. The U.S. Postal Service will be electronically notified by us to expect the package with your delivery number, but will not provide any further updates on their website as no tracking is available. We do offer other shipping methods that have tracking available. Please choose another shipping method if package tracking is important to you.
Country Restrictions: You agree to verify your country restrictions before ordering. If your order is returned to us due to restricted or banned products, an incorrect address, you could not communicate with customs, could not provide customs the proper paperwork they required on time or because no one was there to accept delivery of your order, we will provide no refund. Please contact us within 30 days if this has happened to arrange for delivery to another address or to attempt the delivery once more for an additional shipping fee. Returned packages that are not redelivered will be held at our office and be discarded after 30 days.
Taxes, Customs, Duties are to be paid by the customer for all International orders. Any shipment that is held by customs for nonpayment of import duties and taxes and is subsequently returned by the carrier because of rejection of delivery by the customer results in an unauthorized return and the order is non-refundable. So please consider international taxes and duties before ordering. If your order is returned to us due to restricted or banned products, an incorrect address, or because no one was there to accept delivery of your order, we will refund your credit card in this manner: You will be refunded the total amount of the order minus the shipping charge and 20 percent of the value of the order as a re-stocking fee. We will also subtract any other external charges we have incurred during shipping, such as warehousing fees, return postage fees, etc.
Credit Card Verification For First Time International Customers: If you are a first time international customer, and order more than $81 we will ask you to fax us or email us additional information for your protection. We simply want to make sure no one is using your information without your knowledge. If this is necessary, we will email you the request of information. We will ask you for the front page of your monthly credit card statement or bill, or a copy of the front and back of your credit card along with a utility bill (water, electricity, or gas) that shows your shipping address. If you send us a copy of the statement, all we will need from it is your credit card company's logo and address, your name and address, and the last 4 digits of your card. We do not need any purchase history from this document, so you can mark that off. Your privacy is secured, and we will not use your information for any other purpose, except to verify and protect your transaction. Our fax is (001.866.430.3953) and our email is ( firstname.lastname@example.org ). If you already have shopped with us once, you will not need to provide this information
What are my payment choices? During the checkout process, you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges? Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy? Please see our Terms & Conditions for complete details regarding our return policy.
How long will my package take if I choose the First Class International Mail Which Has No Tracking? Please see our estimated times per country below: